What is the refund and return policy?

We urge all customers to inspect their orders upon receipt of parcels. We strive our best to deliver our items in the best possible condition. However, in the event that we have accidentally failed you by sending you goods that are damaged/ broken/ expired, please contact our Customer Service immediately at 98354186 or 011-27907150 so that we can make arrangements to do the replacement soonest possible. In instances where the damaged goods are not easily identifiable (e.g. Damaged content is only detected upon opening of packaging), please do notify us via 98354186 or 01127907150 or on our Facebook page (during working hours: 9am - 6pm) within 20 minutes after we deliver the goods. Please keep the damaged item and the original copy of your Delivery Order for our verification. Please note that all refunds will take up to 21 working days to be reimbursed back into your preferred payment method. Refunds are not applicable for confirmed orders. *Facebook Page: https://www.facebook.com/tsl2004

Cancellation & Refund Policy

Any payment amount made through promo code is not entitled to cancellation and refund.

Important:

No cash refund for purchase of item(s) using voucher/promo code/discount voucher.  No refund if you have simply change your mind or if you find the item does not fit it’s purpose anymore.   All Sales are final.

Subject to the terms and conditions, buyer may initiate the refund process by communicating with TSL's customer support at +65 98354186 via WhatsApp only The refund will be made to Buyer's credit/debit card or designated bank account. TSL reserves the right to cancel any Order and/or suspend, deactivate or terminate your order account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your TSL account and/or with your Order. *Please note that all refunds will take up to 14 working days to be reimbursed back into your preferred mode of payment.