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Terms & Conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our webstore operated by our company/entity. ("us", "we", or "our"), or the services provided therein (the “Service”).  These Terms apply to all visitors, users and others who access or use the Service. 
Your access to and use of the Service is conditional upon on your acceptance of and compliance with these Terms.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, do not access or use the Service. 
We reserve the right to revise these Terms from time to time. Please check these Terms from time to time for any amendments. Your continued use of the Service after these Terms have been amended will be deemed to constitute your acceptance of the amended Terms.


Placing an Order
To place an order through our webstore, click on the product that you wish to purchase and follow the onscreen instructions. Your purchase of the product shall be subject to the terms and conditions contained in our webstore in relation to the product.    
You should take care to ensure that all the information you provide to us is correct. Please check your Order before submitting it to us. If you are placing an Order for a product which is digital content, you must check that the specifications of your computer or device meet the hardware and software requirements.
After you have placed an Order, we will send an email to you acknowledging that we have received your Order. This acknowledgement does not, however, mean that your Order has been accepted by us.
We are not obliged to accept your Order and may at our discretion decline to accept any Order. In the event we decline to accept an Order, we may send an email to you notifying you that we do not accept your Order. This is typically for the following reasons:
a.	the product is not available;
b.	we cannot authorise your payment;
c.	you are not allowed to purchase the Product from us under the applicable law;
d.	we are not allowed to sell the Product to you under the applicable law; or
e.	there has been an error in the pricing or description of the product.


When we accept your Order, we will confirm such acceptance by sending an email to you confirming that we have received your Order and will be preparing to ship the product to your address or, in the case of Products which are digital content, providing you with instructions on how the digital content can be downloaded (“Confirmation Email”). A binding contract in respect of the product ordered will be formed between you and us when the Confirmation Email is sent to you.


Cancellation & Refund
If you change your mind, or the product you received is not what you expected or are otherwise not satisfied with our product, please contact us before returning the item. 
You have [fourteen days] to return an order after receiving it.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. 
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.


Shipping & Delivery
Products in stock are normally delivered within the number of working days shown on our website.
We will deliver the Products to the address given in your Order. If no one is at the address at the time of delivery, we will inform you of an alternative time for the delivery or a location where you can collect the Products.
Unless arrangements are made with us, you must cover the cost of the return. We reserve the right to not allow for returns or exchanges to our products. 
Please note that exceptions may apply for the return of certain custom-made, hygienic and other products
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
If you have any questions, please contact us.


Disclaimer
The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our products, our webstore or the Service. 
We reserve the right to make additions, deletions, or modification to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. 
You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service.  In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs.


Privacy
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.


Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of the said country.


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FREE SHIPPING ON ORDERS OVER $150 (SINGAPORE ONLY)

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Orders will be processed and delivered after 2 days if you place the order before the daily cut off time at 12.00 PM else it will be processed the following day (except Sundays and Public Holidays).

In the event of delay beyond the above standard duration, our friendly fulfilment team will give you a call to inform you accordingly.

*Please note that for orders below SGD150 are subjected to a flat rate delivery fee of SGD8 

Our Delivery covers the whole of Singapore as well Malaysia.

3. What should I do when my order is delivered?

You are encouraged to check your order to ensure that they are delivered completely in good condition.

4. I received an incomplete order, what should I do?

Please notify us immediately so we can assist you promptly. 
You may reach us via whatsapp at +65 98354186 / +601127907150

Kindly provide the following information:
- Order Number
- Brief description of the problem faced
- Photo(s) of the affected item (if relevant) including outer box
-Original copy of Delivery Order

5. Within how long should I inform TSL about the damaged/ incompleted/ incorrect items delivered? 

We appreciate if you could notify us within 20 minutes upon receiving damaged /incomplete/ incorrect items. 
We will get back to you for the solution.

https://www.facebook.com/tsl2004Alternatively, you may reach us via WhatsApp at +65 98354186 or +601127907150

6. Can TSL deliver my order to my office?

TSL will deliver your order according to the address provided during checkout, regardless whether it is a home or office address.

7. Can I pick up my order at TSL warehouse?

8. Why I can't use promo code (NEW Prom)? Issued from time to time available at website

Promo code is only applicable for non-promotional items with minimum purchase of SGD200.00.  Please note that 

9. Product received differs from the listing image ?

Please note that all pictures shown are for illustration purposes only. Actual products may vary due to product enhancement/availability.

10. What is the minimum order value for home delivery at our online grocery store?

11. Can i sell my items on TSL or sign up for fulfilment services in Johor Malaysia ?

For business enquiries, please get in touch with us through our customer service team at +65-98354186.

Payment
What are the payment options?

We offer the following payment options:
Credit / Debit card (Visa and Master only)
Direct bank transfer

Unfortunately, we do not accept cash payment. Due to safety reasons, our delivery team cannot carry cash with them.


1. When can I get my orders delivered?

2. What is the area covered?